Frequently asked questions about your rights and account policy
We collect your name, email, phone number, date of birth and payment details at signup. We also log your IP address, device type and gameplay activity to prevent fraud and comply with local regulations. You can view and update all this information in your Account Settings.
You can close your account anytime from the Account Settings menu. Closing your account immediately stops new deposits and play. We retain transaction logs and identity documents for seven years after closure for legal and tax compliance, where local law permits.
Once you request a withdrawal, we verify your identity and payment method. Processing usually takes under 24 hours. DANA, OVO, GoPay and QRIS transfers often arrive within minutes of our approval. Bank transfers may take 1–3 business days depending on your bank.
Change your password immediately and contact our legal support team via live chat or email. We will freeze your account, investigate login history, and notify you of any unauthorized transactions within 10 business days. We can issue a chargeback if you have proof of fraud.
Your deposits are held in segregated trust accounts and never mixed with operational funds. All transactions are encrypted with SSL technology. We verify every payment partner—DANA, OVO, GoPay and QRIS—through their official APIs to prevent interception or theft.
Yes. Log into your account, open Help, and select 'Download My Data.' We compile your profile, transaction history, gameplay logs and communication records into a file and send it within 72 hours.
We use your email and phone only for account security, withdrawal verification and service updates—never for marketing without your consent. You can opt out of newsletters anytime in Account Settings. We never sell or share your contact details with third parties.
