Reference

Your Terms & Conditions at bookmaker

When you open an account with us, you agree to a set of terms that protect both you and bookmaker.

Account security practicesPayment and withdrawal rulesData privacy and retentionSupport contact channelsAccess where local law permits
Explore the Lobby Read FAQ
bookmaker Your Terms & Conditions at bookmaker
REACH US ANYTIME

Contact Us About Your Account Terms

We know terms can raise questions, and we're here to help you understand them.

Live Chat Support Open the chat bubble in the bottom right of your lobby.
Email Support Send your question to [email protected] with your account details.
In-App Help Centre Go to Account → Settings → Help & FAQs inside your lobby.
HOW WE PROTECT YOU

Data Security and Account Safeguards Under Our Terms

bookmaker's Terms & Conditions require us to protect your personal data, keep your account secure, and handle your funds responsibly.

Encryption Standard

All account and payment pages use TLS 1.2 encryption. Your login details, deposit history and withdrawal requests are never transmitted…

Identity Verification

We verify your identity before approving withdrawals above certain amounts.

Data Retention

We keep your account history for the period stated in our terms.

Payment Method Security

Your DANA, OVO, GoPay and QRIS details are tokenised and never stored in full on our servers.

Account Access Control

You can change your password, enable two-factor authentication, and view active sessions from your Account Settings.

Data Subject Requests

Write to [email protected] to request access to your data, request deletion, or object to how we use it.

Questions About bookmaker's Terms & Conditions

These are the questions we hear most often about how our terms work in practice. If you don't see your answer here, use the support channels above.

You can close your account anytime through Settings → Account Closure. Our terms require us to settle any open rounds and process any pending withdrawals first. Once closed, your account data is retained for the period set out in our policy. You can request permanent deletion by contacting support.

Withdrawals via DANA, OVO, GoPay and QRIS typically clear to your wallet within 5 to 15 minutes after approval. Bank transfers may take 1 to 3 business hours. Our terms explain verification may add time if we need to confirm your identity for larger amounts.

Your registered name and identity are locked after verification for security. Payment methods can be updated in Account → Payment Settings. Changes to your primary payment rail take effect on your next deposit. Contact support if you need to update your identity details.

If you report an incorrect charge or missing deposit, we open a dispute ticket within 24 hours. Our terms outline a 30-day investigation window. We ask for transaction IDs from your payment provider to trace the funds. Most issues are resolved within 7 business days; we'll update you by email.

Daily deposit and withdrawal limits depend on your account verification level and apply where local law permits. Your limits are shown in Account → Settings → Limits. Contact support if you need an adjustment or explanation of why a specific limit applies to you.

If your account becomes inactive, your data is retained according to our terms. We keep it secure for the retention period so you can reactivate anytime. After that period expires, we securely delete it unless a legal obligation requires us to keep records longer.

If we detect unusual activity, we may temporarily restrict withdrawals and ask you to verify your identity. Our terms allow us to do this to protect your account. We'll contact you via email or live chat. Once verified, normal access is restored within hours.

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